General policy
Refund eligibility depends on order type, delivery status, policy violations, duplicate payments, and legal requirements.
Typical eligible cases
- Duplicate or accidental double charge.
- Order paid but not delivered due to verified system failure.
- Fraudulent transaction confirmed by investigation.
Typical non-eligible cases
- Change of mind after successful digital delivery.
- Incorrect input provided by customer during checkout.
- Requests outside the allowed reporting or dispute window.
How to request a refund
Submit the order reference, payment proof, and issue details through support channels. Incomplete requests may be delayed.
Processing timeline
Approved refunds are usually processed within 5 to 10 business days, depending on payment provider timelines.
Chargebacks
If you initiate a chargeback, we may request additional evidence and place related transactions under review.